Coronavirus update

Updated on: Tuesday 30th November 2021

All of our stores remain open and opening hours can be found on our store pages.  Following the recent government announcements related to the omicron variant, it is now a legal requirement for customers and team members to wear a facemask unless they have a valid medical exemption.  If you are planning on visiting one of our stores we would ask that you comply with this regulation to save putting other customers and our team members in a difficult position.  Please also respect those around you by maintaining appropriate social distancing.  We continue to employ a more rigorous cleaning regime and offer hand sanitisers in all of our stores.  
 
If you are unsure about visiting a store, we do, of course, continue to trade as normal from our website, www.heals.com.
 
If you still prefer a more human touch, our in-store teams remain available and can be reached in a number of ways.
 
· Our specialist telephone Advice Line on 0333 212 1915 (opt.1) is available Monday to Friday week during normal working hours.
· Our online Live Chat will connect you to an in-store specialist and is available from 9am to 9pm seven days a week.  Our team members can show you live images and even video of product if they have it in their store.  
· Store phone lines remain operational, although availability tends to be limited during trading hours.
 
 
If you are planning to place, or have already placed, an order you can be reassured that our warehouse and delivery teams continue to operate as normal.  Our suppliers have also told us that no changes are expected at their end.  We continue to employ working practices that make two-man furniture delivery safe both for our teams and, of course, for you. If you are self-isolating or have other concerns related to your delivery, we can make special arrangements but we will need to be advised in advance.